FREQUENTLY ASKED QUESTIONS (FAQ)

Design and Customization

1. What customization options do you offer for the stands?

Our stands come with a wide range of customization options. You can choose from 45 different colors for up to 4 components per stand, allowing for a unique configuration. Additionally, the default angle of inclination is 25 degrees but can be adjusted.

2. Can I request custom designs?

Yes, we offer exclusive designs tailored to your needs. This includes changes to the angle of inclination, stands with multiple levels (double or triple height), and designs with combined angles, among other options.

3. What stand models are available?

We offer 3 main models, each with two variants: MK1 V1, MK1 V2, MK2 V1, MK2 V2, MK3 V1, and MK3 V2. These stands are designed to fit a wide range of music production instruments.

Materials and Durability

4. What materials are the stands made of?

They are made of PLA+, a sustainable and biodegradable material.

5. How much weight can the stands support?

Our stands are extremely sturdy and can support up to 10 times the weight of the intended instrument.

6. Are they suitable for intensive use, such as concerts or tours?

Yes, they are fully detachable, making them easy to transport and ideal for intensive use.

Shipping and Assembly

7. Are the stands shipped assembled, or do they require assembly?

They are shipped disassembled and require assembly.

8. Do they include tools or instructions for assembly?

Currently, we do not provide tools or instructions, but we are working to include this option in the future.

9. How long does shipping take?

Shipping typically takes 1 to 3 business days, depending on the stand ordered, as we do not hold stock.

10. Do you offer international shipping?

Yes, we ship worldwide.

Sustainability and Values

11. Are the stands sustainable?

Yes, our stands are made of PLA+, a corn-starch-based material. It is biodegradable and naturally degrades in contact with water over the years, without harming the ecosystem.

12. What makes your stands unique?

Our stands stand out due to their robust design, assembly via reverse-threading, and high customization in colors and variants.

Warranty and Returns

13. Do you offer a product warranty?

Yes, we offer a 6-month warranty covering manufacturing and material defects. It does not cover damage from misuse or unauthorized modifications.

14. What is your return policy?

We accept returns within 14 days of receiving the product, provided it is in its original packaging and unused. Return shipping costs are the responsibility of the customer.

Collaborations and Discounts

15. Do you offer discounts for bulk purchases?

Yes, depending on the order volume, we apply discounts ranging from 25% to 40%.

16. Are there discounts for frequent customers?

Yes, we have a discount system based on accumulated purchases. If you make a new purchase within 180 days of your last one, you will receive a discount based on your purchase history.

Usage and Compatibility

17. What instruments are the stands compatible with?

They are ideal for samplers, synthesizers, keyboards, DJ controllers, mixers, and other music production equipment.

18. Are they designed for studio musicians or DJs?

Both. Our stands are perfect for studio musicians and DJs who seek functionality and style in their setups.